When calling from an Australia Post TravelSIM® the first 10 minutes of the call are free, standard call charges apply thereafter.

To support your privacy rights our new Privacy Policy describes our use and sharing of cookies with our social media, advertising & analytics partners. We will redirect you now to complete the process... Our team are here to answer any questions. Please click the chat/support button located in the bottom right hand corner of this screen.

Hello I’m a return employee from Australia post. MELBOURNE VIC 3001. Read Cookie Policy There are a few different ways to share complaints and feedback with us. Phone: +61 3 8586 1200. Get back in touch with us and we'll escalate your case. If you'd like to keep your issue and information private, just choose the direct message option - you'll usually get a response within an hour: Of course, you can always send us a letter if it's the easiest option for you. Need more help deciding if Australia Post TravelSIM® is right for you? Head Office. receipts, tracking numbers), a return address so we can get back to you. Try our Services A-Z, An Post Customer Services Ground FloorG.P.O.O'Connell St.Dublin 1D01 F5P2T: 01 705 7000E: [email protected], An Post is a Designated Activity CompanyRegistered Office: General Post Office, O’Connell Street Lower, Dublin 1, D01 F5P2Registered Number: 98788 All content © An Post 2018    

If you believe Australia Post or one of our employees has behaved unlawfully or improperly, you may choose to make an anonymous report. TravelSIM®, on behalf of Australia Post, collects your personal information in order to enable our support team to answer any queries you may have. Braeside VIC 3195. Learn how to make a complaint or leave feedback, and what to expect once you do. We are committed to protecting your personal information and giving you a choice in who can use your personal information and how it may be used. We recommend that you review the privacy policy. Choose from: copies of your ID and any relevant documentation (e.g. You can also get in touch with us to share general feedback and compliments (please let us know if you'd like a response). If you’re unhappy with the service you’ve received, or there's been a problem you’d like us to investigate, we want to know about it. Australia Post Customer Sales and Service Continued use of our site confirms your choice to accept our privacy policy and confirms your agreement to the processing of your personal data in line with our policy and your preferences.

Use our Post Office locator tool to find one that’s close to you. Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. If you’re unhappy with the final decision (after escalation) you may wish to contact the Postal Industry Ombudsman or Australian Financial Complaints Authority. If you do have a MyPost account and you're providing feedback about a specific product or service, using one of the forms below can speed up our reply. Australia. It'll also link to your account, giving you a record of correspondence. Free 12-month mail redirection for special circumstances, Change or cancel your mail redirection or hold, Mail Redirection and Mail Hold Terms & Conditions, Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions, Back to Next day parcel delivery (Express Post), International money transfer with Western Union®, Australia Post Travel Platinum Mastercard® - Prepaid travel money card, Australia Post Travel Platinum Mastercard®, Back to Apply for a new Australian passport, Identity checks for non-represented parties in Victoria, Identity checks for self-represented parties in WA, Back to Personal, Business, Enterprise & Government solutions, Back to Standard parcel delivery (Parcel Post), Next day delivery with Express Post Platinum, Become a Post Billpay biller - Accept customer payments online, by phone and at Post Offices, POLi Payments - Secure alternative to credit card payments, Back to Online shopping trends in Australia, Back to Make a booking for Unaddressed Mail, Reach new customers with Campaign Targeter, Back to Reach new customers with Campaign Targeter, Identity verification for conveyancing practitioners and mortgagees, PO Boxes, Locked Bags and Common Boxes Terms & Conditions, Business Credit Accounts & postage meters, Back to Business Credit Accounts & postage meters, Translating and Interpreting Service (TIS), Australian Financial Complaints Authority, Whistleblower Reporting information sheet (PDF 148kb). NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking ®. Our team are here to answer any questions. Reach us from 8am until 6pm, Monday to Friday on these numbers: To make calling easier, you might like to: You can speak with someone from our team at any Post Office across Australia. Contact Us Australia Post ORIAS People’s Choice Awards Register today to enter the ORIAS People’s Choice Awards and be recognised for providing incredible online …

Post Office Boxes, Locked Bags, PO Box Plus and Common Boxes Terms & Conditions ... You can speak with someone from our team at any Post Office across Australia.

Privacy Contact Officer, Australia Post GPO Box 1777 Melbourne, VIC 3001. To find out more about this type of complaint, read our Whistleblower Reporting information sheet (PDF 148kb). Contact Us Contact Us.

We recommend that you review the privacy policy here, and follow the instructions to modify your cookie settings to suit your privacy preferences. We regret to inform you that due to the impact of the Coronavirus (COVID-19), you may experience some delays in our communication response times. How do I contact Australia Post if I have an enquiry, compliment or complaint? An Post Customer Services Ground Floor G.P.O. Our contact centre is available 8:30am-6pm AEST Monday-Friday and are happy to help you with any enquiry.Outside of Australia+61 2 9233 5165. ALERT: Coronavirus causing longer response times. Accept, Can't find what you're looking for? To help us get up-to-speed fast, just make sure you include as much detail as possible – for example: Send your letter to: Send a message to +61 480 019 382 and we'll get back to you as soon as possible! If you’re unhappy with the final decision (after escalation) you may wish to contact the Postal Industry Ombudsman or Australian Financial Complaints Authority. Monday – Friday 8 AM – 8:30 PM ET.

Within Australia on non-Australia Post TravelSIM® service. Get Sterling and US Dollars at over 900 Post Offices nationwide. I'd recommend that you contact the centre on 13 76 78 as they will be able to gather the details and forward them to the relevant department. You can: Our online forms are a quick, private and secure way to get in touch. Web design by Arekibo Digital Agency, To support your privacy rights our new Privacy Policy describes our use and sharing of cookies with our social media, advertising & analytics partners. Hours of Operation.

Australia Post TravelSIM®PO Box 222South Melbourne VIC 3205. Whilst in the possession of TravelSIM® (who provide prepaid telecommunication services to customers who have purchased the card) your personal information is handled in accordance with TravelSIM's® privacy policy. At Australia Post, protecting your privacy and the confidentiality of your “personal information” is very important to us and is fundamental to the way we serve you.

For more information please visit www.auspost.com.au/privacy, Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. We pay respect to Elders past, present and emerging.

If you’d like to speak with a representative about another issue with your package, please call us. You may contact the Australia Post privacy officer for privacy related queries.

Whilst maintained by Australia Post (who facilitate the sale of the card) your personal information is handled in accordance with Australia Post's Privacy Policy which outlines how to access and/or correct your personal information or make a privacy related complaint. We pay respect to Elders past, present and emerging. Australia Post TravelSIM customer support office hours are: We request your understanding whilst we weather the impact of COVID-19 and we thank you for your support. When you give your personal information to us it is a serious responsibility. O'Connell St. Dublin 1 D01 F5P2 T: 01 705 7000 E: [email protected] Get help any time by messaging us via Facebook or Twitter. If you’ve submitted a complaint, we may contact you for more information or supporting evidence (for example a statutory declaration or receipts) to help us investigate your case. Most complaints are resolved within 10 business days (although some, like issues with international items, may take longer). In keeping with our commitment, all personal information collected will be handled in accordance with Australia Post’s Privacy Policy, which complies with the requirements of the Privacy Act 1988 (Cth) and the Australian Postal Corporation Act 1989 (Cth). Our contact centre is available 8:30am-6pm AEST Monday-Friday and are happy to help you with any enquiry.

Without this information we would be unable to provide this service. Try our service listing, Can't find what you're looking for? 17 Capital Court. 1-800-222-1811. choosing a selection results in a full page refresh. GPO Box 9911