This results in an average score somewhere between 10 and 0 that contains all of the information in the original answer scale. After seven and a half million years of pondering the question, Deep Thought provides the answer: "forty-two. 4. Reflection: The future of natural systems. This is such a great addition to any toolbox! 4. Isn’t a 5 answer better than a 0 answer? Deep Thought informs the researchers that it will design a second and greater computer, incorporating living beings as part of its computational matrix, to tell them what the question is. It’s clear and easy to understand.

When asking questions, what to know about asking the ultimate question: The “ultimate question” is not the same thing as “the one question too many.” The “ultimate question” is the inference that you seek to draw from your line of questioning. "Forty-two!" Run … Such profits inflate short-term financial results, Reichheld writes, but kill longer-term growth. 4. Voir Dire & Jury Panel Selection in Military Courts, Pretrial Restraint & Confinement in the Military, Expert Witnesses in Military Courts Martial, Defenses: Special Defenses & Other Defenses, Jurisdiction and Competence of Court Martial, Corrections and Post-Conviction Consequences, Military Extraterritorial Jurisdiction Act (MEJA), Trial techniques: read Prosecuting Alcohol-Facilitated Sexual Assault, Example: through a series of short, one-fact questions, you establish that the witness is a close friend of. We work hard to protect your security and privacy. Was religion the main cause of the crusades?

The mice, who originally commissioned the Earth, needed something to say for their 5D chat show. They argued that The Ultimate Question and the Net Promoter Score “drive extraordinary financial and competitive results.”. No information is lost! (The mice chose this Question as the one they would claim to be the correct one.). As humans, we're certainly fickle, but this will adapt accordingly.

From Ultimate Questions. Short word-defined scales (e.g., excellent, good, fair, poor) are easy for customers to answer, and the results are easy to explain to executives and employees. I suggest you and they read it now. How and why do civilisations rise and fall? Christ is the only one who will ever satisfy. What can we learn about culture from the local area?

He may be reached at 1-800-262-5974 or 1-817-640-6166. Now go round the room and explain your personal point-of-view towards the ultimate questions of other students. The Ultimate Question: Driving Good Profits and True Growth.

Christian Living Spiritual Growth. The Answer to life’s ultimate questions is Christ.

When presenting statistics on poor performers, the names are omitted "for obvious reasons." The NPS formula is the percent classified as Promoters minus the percent classified as Detractors.

It has been noted that in base 13, 6 multiplied by 9 will equal 42. C'est dans ses conditions générales : avez-vous déjà vu cela ? How could Hong Kong be more sustainable? If you want to include a recommendation question, you might consider something similar to the following (this is a restaurant example, so remember that the exact wording must be tailored to your product, company, and situation): With this question-and-answer scale, it’s possible to calculate a Net Recommendation Score™ according to the following formula: The Recommendation Question with its well-defined answer choices and the Net Recommendation Score™ formula give you a much more precise measure of the net influence of customer recommendations than the Ultimate Question and the Net Promoter Score. Moreover, short, simple scales work well on PCs, tablet computers, and smartphones. The Ultimate Question is a must read! I want you to give your best guess about the actual phrasing of the question. Reviewed in Germany on September 23, 2018. Assessment: Artists, Culture & Expression.

From this Series. Vous avez encore des questions?

", "Forty-two!" The Ultimate Question is a constantly changing question based on who is asking it and who is being asked.

4. The books, the publicity, the conferences, and the favorable press have elevated NPS to almost mythical status, the holy grail of business success. This means that questionnaires should be simple, concise, and relevant. How many Vogons does it take to change a lightbulb? The negative examples he gives are either well-known failures or generic entities like "monopolies," "cell phone service providers" and "cable companies." Please choose a different delivery location.

The ultimate question is "what is the meaning of life? Only relentless focus on customer satisfaction can generate "good profits."

This shopping feature will continue to load items when the Enter key is pressed. 3. Who was the ultimate Renaissance 'artist'? I think the problem, to be quite honest with you, is that you've never actually known what the question is.". Save the “ultimate question” or that inference for when you make your argument. 5. 1. ", "I checked it very thoroughly," said the computer, "and that quite definitely is the answer.

6-7. Isn’t a 6 answer much better than a 0 answer? The Ultimate Question was sought after the supercomputer Deep Thought revealed the Ultimate Answer to be 42. 8. Assessment: How can we share our learning? Unable to add item to List.

Si oui, est-ce légal? An Ultimate Question is a question that does not have an answer, or where people cannot agree what the answer might be.

He then thought for another 10 million years about what the question was. What is the meaning of life, the universe and everything? Only she won’t call it the “one question too many.” She will call it “the greatest question ever.” She will ask, “How do you know he bit it off?”, That is what you need to know about asking the “ultimate question.”. These were the assertions in the book The Ultimate Question by Fred Reichheld, a Bain & Company consultant. How did the scientific origin story develop? An attorney client relationship is not established by submitting this initial contact information to our office. Je trouve ce livre très messianique sur le sujet qu'il traite le NPS, au passage on tape sur quelque concurrent. But did you know, following him can lead you into a storm, too! How does farming affect natural systems in rainforests? The 10-to-0 rating scale is widely used and generally accepted as a sensitive scale (i.e., it can accurately measure small differences from person to person). Assessment 2: Planning the Fieldtrip. Fill out this form and we will contact you. The labeling of the scale’s endpoints (Very Likely = 10 and Not at all Likely = 0) are clear and understandable. By coming up with a question that the ultimate answer to was wrong, I believed Mr. Adams to be the most insightful man on the planet when it came to understanding how the Universe actually works. Number 42 Explained by Douglas Adams - Also Base 13 Explained, h2g2; link. How did beliefs differ in pre-Colonial Hong Kong? The “one question too many” is something else entirely. Besonders imponierend ist wie Reicheld aufzeigt, wie wenig das Management eigentlich mit Kundenmeinungen und klassischen Umfragen anfangen kann und wie diese (teilweise) unbewusst zum Schaden des Unternehmens manipuliert werden. He is the author of The Loyalty Effect (over 125,000 copies sold), as well as several articles in the "Harvard Business Review" and "The Wall Street Journal.". On the other hand, the positive examples are named, but described in unrealistically perfect terms. How do tropical rainforest systems work?

Run down the list of facts that you elicited from the witness, and then, in the safety of the closing argument, tell the panel what those facts mean.

There will be a lot of overpriced marketing survey companies quaking in their boots when this information reaches a wider audience. This article may not be copied, published, or used in any way without written permission of Decision Analyst.

3. Mais à force de les poser pour aller dans le détail, segmentation oblige, et on y ajoutant quelques questions à chaque fois je me demande si on ne dépasse pas le nombre de questions d'un sondage! How does trade and exchange work today? Do you know the Lord Jesus Christ as your Savior? What have we found out about our issue? president d'une association qui a des dettes a l'urssaf, quels sont mes risques? Don’t ask the witness to agree with your inference because the witness most likely won’t. Please try your request again later. The first rule is “do no harm.” That is, your attempts to measure customer satisfaction should not lower your customers’ satisfaction.

Most satisfaction questionnaires are much too long. The question itself is a good one. Learn more about the program.

5. Save the “ultimate question” or that inference for when you make your argument. Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation.

"Is that all you've got to show for seven and a half million years' work? 3. C'est vrai au fait pour pratiquer le NPS il y a aussi les formations et le consulting qu'il faut payer, pourtant Reichheld nous conjure de combattre les Bad Profits. – Scott Gordon Jun 5 '13 at 16:11 Please try again. Thus, to calculate the Ultimate Question, a special computer the size of a small planet was built from organic components and named "Earth". Where is tourism in Hong Kong located? Unfortunately, no one knows what the question is. 16.

Use very simple rating scales (Yes/No; Very Good/Somewhat Good/Not Good; Excellent/Good/ Fair/Poor). An opening “question” might be: “Please tell us about your recent experience of buying a new Lexus from our dealer in north Denver.”.

je voulais savoir si vous connaissez des sociétés qui prennent des élèves en alternance dans le domaine de la comptabilité? Reflection: Can religion help end conflict?